Conflict Resolution Training

Our trainers are educated to BSc level in violence reduction. As a result of this, they are leaders in the development of up to date and researched theoretical training packages.

Email: [email protected] / Tel: 01792 324319

Conflict Resolution Training

Conflict Resolution training is designed for those who come into contact with or are working with individuals that show signs of anger and aggression.  The training will consist of theory based sessions, which will be delivered informally to encourage learning and sharing of experiences.

What is included in our training

Health and Safety
Risk Management
The Law
Understanding Behaviours
Conflict Management Model
Report Writing

All information contained within our Conflict Resolution training incorporates the most up to date research and information in line with best practice and national guidance.

Many different learning strategies are employed during the training, these range from group work to forum theatre role-play exercises, with the use of various training aides in our delivery i.e. PowerPoint presentations, flip charts, DVDs and case studies.  The use of diverse teaching strategies ensures that all participants feel engaged in the learning process.

All training equipment, aids and materials will be provided by PAMOVA Cymru for each training session.

What to expect from our training

Course Aims

  • To promote knowledge and best practice in line with current legislation and national guidance.
  • To increase participants knowledge and understanding of Positive Behaviour.
  • To provide the participants with an overview of national learning objectives for promoting safer therapeutic services.
  • Support, prevention strategies and non-physical interventions.
  • To develop self-awareness and de-escalation skills.
  • Make realistic risk assessments.
  • Team dynamics.

Course Objectives

At the end of the course participants will have knowledge of:

  • Primary, secondary and tertiary prevention strategies when managing violence.
  • Aspects of verbal and non-verbal de-escalation strategies.
  • Demonstrate an understanding of the 5 Stages of the Typical Assault Cycle.
  • An awareness of diversity issues which can help promote safer and therapeutic services.
  • Individual and organisational responsibilities in relation to the legal framework, including the use of reasonable force.
  • Identify proactive, non-physical interventions aimed at preventing and reducing challenging behaviour.
  • An understanding of the risk assessment process in promoting safer services.
  • An understanding of the need for post – incident review/support procedures.
  • To empower participants in recognising and helping deal with difficult situations in the work place.
  • Personal safety.

Theoretical Core Component

This will introduce participants to

  • Anger and aggression
  • Diffusion techniques
  • Law
  • Communication skills
  • Report Writing.
  • Decision making during an incident.

Questions and Answers

This course will contain an informal Q&A process to allow employees from the commissioning organisation to examine principles of theory skills as applied in their work place.

In the interest of confidentiality there will be strict guidance and ground rules set out prior to the session. These will follow standard confidentiality processes as set out in national guidelines.



This course is aimed specifically for those who come into contact with or working with the general public and/or service users that may show signs of aggression or violence.

Email: [email protected] / Tel: 01792 324319

What Participants Say About Our Training